At John Travers Photography and Prade Pics, we are committed to delivering high-quality photographic products and services. If you’re not completely satisfied with your purchase, please reach out to us within 7 days of receiving your order, and we’ll be happy to assist you.
Incorrect, Damaged or Defective Print Order
If you receive an incorrect, damaged or defective print, we will replace it at no cost to you. To receive a replacement, please provide us with a photo of the incorrect or damaged item and your order number.
Cancellation of Print Order
If you need to cancel your print order, please contact us within 24 hours of placing it.
If your order hasn’t been shipped yet, we’ll provide a full refund.
Please note: We aim to ship print orders within 24 hours of receiving them, whenever possible.
Refunds
All refunds will be processed to the original form of payment with 2 working days of receiving your request for a refund.
Digital Files
Because digital files are non-returnable, we are unable to offer refunds on successful digital downloads. However, if you encounter any issues with your download, please reach out to us within 2 business days, and we’ll work quickly to resolve it. If we’re unable to fix the problem, we’ll be happy to refund your payment.
For any questions or concerns about our refund policy, don’t hesitate to contact us—we’re here to help!